OZ HICRET, constantly strives for the accuracy of the information on the website. However, errors may occur, such as human errors in data entry, images that are only illustrative and may include accessories that are not part of the standard configurations, or specifications modified by manufacturers without notice.

All Products and Services displayed on the website are available for purchase only within the limits of the existing stock or pre-order.

Orders on the website can only be placed by Customers or Users who have an active Account.

For justified reasons, the company reserves the right to restrict access to certain Customers or Users, declaring their account inactive, selectively deactivating certain functionalities, or refusing access to certain payment methods, if it is considered that their activity on the site could harm the company.

The company reserves the right, in justified cases, to reduce the quantity of Products or Services in an Order. In such a situation, the customer will be informed, and any additional amounts paid will be refunded.

The contract between the company and the customer is considered concluded when the customer receives the Transactional Message confirming the Order. The Order Document serves as the basis for the contract between the parties, being electronically stored and permanently accessible from the customer's Account.

The terms and conditions can be updated at any time, and Customers and Users will be informed about these changes upon first login to their account.

1. Company Details
S.C. OZ HICRET S.R.L. (hereinafter referred to as “OZ HICRET”) is a commercial company registered according to Romanian legislation, with the following details:

Company Name OZ HICRET SRL
Unique Fiscal Registration Code: RO31972114
Trade Register Number: J40/5600/2014
Registered Office: Bulevardul Iuliu Maniu 408, Sector 6, Postal Code: 061127 / București / ROMANIA
Phone: +40 721 216 626
Email: info@ozhicret.com

2. Accuracy of Information
OZ HICRET makes constant efforts to ensure the accuracy of the information displayed on the site. However, the following may occur:

• 1. Editing or data entry errors.
• 2. Illustrative images that include accessories not included in the standard configuration.
• 3. Technical specifications modified by manufacturers without notice.

3. Access and Placing Orders
Access to the OZ HICRET website is permitted to users or customers who comply with the displayed terms and conditions. It is prohibited to use the website for purposes other than those declared, including placing false orders, providing incorrect information, creating multiple accounts, or engaging in activities contrary to current laws. The company reserves the right to take corrective measures to protect the integrity of the platform, including suspending or closing accounts of users who do not comply with the rules. These measures may be applied with or without prior notice, and users will be informed subsequently, where applicable.

4. Availability of Products and Placing Orders

1. 1. The products and services displayed on the site are available for purchase only within the limits of existing stock or pre-order.
2. 2. Orders can only be placed by customers or users who have an active account on our platform.
3. 3. The company reserves the right to limit access to certain users or to deactivate certain functionalities if it is considered that their activity may harm the company.

5. Contract between the Parties
The contract between OZ HICRET and the customer is considered concluded when the customer receives a transactional message confirming the order. This includes details such as:

1. - Ordered products;
2. - Total price;
3. - Selected payment method.

The order document serves as the contractual basis, being electronically stored and permanently accessible from the customer's account.

6. Delivery and Verification
The ordered products can be delivered to the indicated address or picked up personally from the OZ HICRET physical store. The stages of the delivery process:

1. 1. Order Confirmation: After placing an order, the customer will receive a confirmation email.
2. 2. Delivery Time Estimate: The confirmation email includes an estimated delivery period, which may vary depending on stock and location.
3. 3. Order Shipment: The customer receives an email with the tracking number.
4. 4. Delivery: Orders are delivered by courier between 9:00-17:00 on working days.
5. 5. Package Inspection: The customer is encouraged to inspect the package before signing. In case of visible damage, it is recommended to refuse the package and immediately notify our team.

7. Pricing Policy
Prices include VAT and relevant taxes. Delivery charges and other costs are clearly displayed before completing the order. In case of technical or human errors regarding the displayed prices, the contract is not considered valid, and the customer will be informed about the available options.

8. Billing and Payment
The invoice is issued according to the legislation and is transmitted to ANAF through the "e-Invoice" system. Customers can pay for orders using the available methods, including bank card or cash on delivery, according to the details displayed on the site. For more information or clarifications, customers are encouraged to contact the OZ HICRET support team.

9. Return and Complaint Policy
According to OUG 34/2014 legislation, customers have the right to withdraw from the contract within 14 calendar days from receiving the products.

1. Return: Customers have the right to return products within 14 calendar days from receiving them, in accordance with current legislation.

2. Conditions: Products must be returned in their original packaging, undamaged, and unused.

3. Complaints: Issues related to the integrity of the package or its contents must be reported within 48 hours of receipt. Complaints can be sent to info@ozhicret.com or through the "Online Support" section on the site.

10. Delivery Costs and Conditions
Bucharest: Free shipping for all orders

· Outside Bucharest:

o Free for orders over 1,000 RON.

o Variable fee for orders under 1,000 RON, displayed at order completion.

11. Changes to Terms and Conditions
OZ HICRET reserves the right to modify the terms and conditions at any time. Customers will be informed of the changes upon first login to their account.

12. Force Majeure
The company is not responsible for delays or undelivered orders due to external causes (e.g., natural disasters, extreme weather conditions, pandemics).