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Sales Agreement
All users are deemed to have read and accepted the sales agreement upon completing their membership registration. This agreement is prepared in accordance with GDPR (EU 2016/679), Romanian Law No. 190/2018, and the EU Consumer Rights Directive (2011/83/EU).
Parties
This agreement is concluded between Oz Hicret S.R.L. (CUI: RO31972114 / J40/5600/2014, Bulevardul Iuliu Maniu 408, Sector 6, Bucharest, Romania) ("SELLER") and the person who purchases spare parts through www.ozhicret.com ("SITE") ("BUYER"). BUYER is a legal entity or company that makes purchases within the scope of commercial or professional activity. The SITE sells only to companies; it does not sell to individuals.
Subject
The subject of this agreement is to determine the rights and obligations of the parties regarding the sales, delivery, withdrawal rights, return and warranty conditions of spare parts ordered electronically by the BUYER through the SITE, in accordance with GDPR (EU 2016/679), Romanian Law No. 190/2018, and EU distance selling regulations.
General Provisions
  • Membership and company information (company name, CUI/CIF, address) are mandatory. Without company information, products cannot be supplied.
  • The BUYER has read and accepted the basic characteristics, technical specifications, sales price, payment and delivery information, withdrawal rights and return conditions of the products listed on the SITE.
  • Spare parts are delivered to the address specified by the BUYER through the courier company contracted by Oz Hicret S.R.L.
  • The SELLER may postpone delivery in case of force majeure (natural disasters, war, pandemics, strikes, etc.) by immediately informing the BUYER through info@ozhicret.com.
  • For out-of-stock spare parts, the SELLER informs the BUYER within 3 days and has the right to cancel the order or propose an equivalent product. In case of cancellation, payment is refunded within 14 days.
  • The BUYER is responsible for selecting the appropriate spare part for their vehicle. In case of wrong part order, returns are accepted if the packaging has not been opened.
Delivery
  • The ordered spare part will be delivered within a maximum of 30 days from receipt of the order (EU Directive 2011/83/EU).
  • Delivery time varies depending on the BUYER's address and product availability. Deliveries within Bucharest are free.
  • If the BUYER is not present at the address or refuses delivery, additional costs (waiting fee, return fee, etc.) are borne by the BUYER.
  • If damage is detected upon delivery, the BUYER must prepare a report in the presence of the courier and not take delivery.
Right of Withdrawal (in accordance with GDPR and EU Directive)
  • The BUYER may exercise the right of withdrawal within 14 days from receipt of the spare part without stating any reason (EU Directive 2011/83/EU).
  • Notifications regarding the right of withdrawal must be made in writing or via email: info@ozhicret.com.
  • The returned spare part must be unused, unmounted, with unopened original packaging and invoice. Parts with opened packaging (gaskets, filters, brakes, bulbs, oils, etc.) and mounted parts are not accepted.
  • Return shipping costs within the right of withdrawal are borne by the SELLER.
  • The amount is refunded within 14 days through the payment method used by the BUYER.
Products for which the Right of Withdrawal Does Not Apply
  • Customized spare parts
  • Perishable products (oils, fluids, etc.)
  • Spare parts with opened packaging (gaskets, filters, brakes, bulbs, pads, discs, etc.)
  • Mounted or used spare parts
  • Hygiene products
Warranty Conditions
  • If the part is defective, the BUYER may request a refund, free repair, replacement or price reduction.
  • Warranty is specified in the warranty certificate or manufacturer's warranty.
  • Installation errors, wrong part selection or usage errors are not covered by warranty.
  • Upon delivery, if there is damage, the BUYER must prepare a report.
  • Signs of mounting or usage exclude warranty.
  • Warranty claims are sent to info@ozhicret.com.
Return Conditions
  • Return requests are made within 14 days through info@ozhicret.com.
  • The returned part must be unused, unmounted, with unopened packaging, with invoice.
  • The amount is refunded within 14 days.
  • For legal withdrawal rights, shipping costs are borne by the SELLER.
  • For wrong order with unopened packaging, return is accepted, costs borne by the BUYER.
Dispute Resolution
For disputes, ANPC (National Authority for Consumer Protection) and Bucharest Courts have jurisdiction. The BUYER may use the EU ODR Platform.
Protection of Personal Data
The BUYER's personal data is processed in accordance with GDPR (EU 2016/679) and Romanian Law No. 190/2018.

Data Controller: Oz Hicret S.R.L.
Contact: info@ozhicret.com

For GDPR rights (access, rectification, deletion, objection, portability), refer to the Privacy Policy.
Entry into Force
By confirming payment, the BUYER accepts this agreement, the Privacy Policy, Delivery Conditions and GDPR information.
Contact Information
Oz Hicret S.R.L.
CUI: RO31972114 / J40/5600/2014
Address: Bulevardul Iuliu Maniu 408, Sector 6, Postal Code: 061127, Bucharest, ROMANIA
Email: info@ozhicret.com
Phone: +40 721 216 626
Web: www.ozhicret.com
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